Refund policy
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## At a Glance
- **90 days to feel it** — from the day your order arrives
- **Empty bottles welcome** — half-full, finished, sealed: all count
- **10 days refund processing** — once we receive your return
## Why We Made It 90 Days
Your HPA axis didn't get stuck overnight. It won't reset overnight either.
KSM-66 ashwagandha shows meaningful cortisol shifts at the 4-to-8-week mark in clinical trials. Fruiting-body mushrooms compound over 8 to 12 weeks. That's biology — not marketing.
A 30-day return window quietly cuts you off right when the product is starting to work. We don't want your money for a bottle you didn't get to fully test. So we built the policy around the science instead of the chargeback math.
"If you want a jolt in week one, buy coffee. If you want your sharp afternoons back, give the protocol the 90 days the biology actually needs — on us."
Run the full 30-day bottle. Run two if you want. If by day 90 you don't feel the 2pm crash loosen its grip, we send your money back. No restocking fee. No "let us talk you out of it" emails.
HOW IT WORKS
Three steps. Five minutes. No phone tree.
We made the return process the same way we made the product — with the assumption that your time is worth respecting.
Email us
Send a quick note to support@holisticnex.com with your order number. One sentence is enough.
Get your label
We reply within 1 business day with a prepaid return shipping label and instructions.
Refund hits
Drop the package off. Once we receive it, your refund posts within 10 business days.
WHAT QUALIFIES
Almost everything. Here's the short list.
To be eligible for a refund, your order needs to meet these conditions:
Within 90 days of delivery
Purchased on holisticnex.com
Any condition — even empty
One refund per customer per year
RETURNS PROCESSED AT
TLMEDIA LLC, 8206 Louisiana Blvd NE, Ste A #1667, Albuquerque NM 87113, United States
We'll email a prepaid label — please don't ship anything before you hear back from us.
One ask: Please request your return through email first. Packages sent without an RMA number can get lost in receiving — and we'd rather refund you than chase a tracking number.
COMMON QUESTIONS
The questions our team gets every week.
"What if I've finished most of the bottle?"
Refund still stands. Empty bottles count. The whole point of 90 days is for you to actually use the product long enough to know whether it's working — we'd be hypocrites to refund only sealed returns.
"What if I bought a 3-pack or 6-pack bundle?"
Same policy applies to the full bundle. Send back what you have — sealed, opened, half-empty, it doesn't matter. We refund the full bundle price.
"Do I have to pay for return shipping?"
No. We provide a prepaid return shipping label for every approved return inside the 90-day window. Asking customers to pay shipping on a refund always felt backwards to us.
"What if it's been longer than 90 days?"
Email us anyway. The policy is 90 days, but we look at edge cases case-by-case — late delivery, life happened, a fresh batch you haven't opened yet. Worst case we say no. Best case we work it out.
"What about subscription orders?"
Same 90-day window applies to each shipment, counted from the date that specific shipment arrives. You can also pause, skip, or cancel your subscription anytime from your account dashboard — no email required.
DAMAGED OR INCORRECT
Something arrived broken? We fix it the same day.
If your order shows up damaged in transit, missing items, or just plain wrong — email a photo to support@holisticnex.com within 7 days of delivery. We'll ship a replacement that day, no return required for the damaged unit.
🇪🇺 EUROPEAN UNION CUSTOMERS
14-day right of withdrawal — on top of our 90-day promise.
Under EU consumer law, customers in the European Union have the right to cancel any order within 14 days of receipt without giving a reason. This right is in addition to — not in place of — our standard 90-day satisfaction guarantee.
To exercise this right, email us at support@holisticnex.com within the 14-day window. The product must be returned within 14 days of your cancellation notice. You'll receive a full refund — including standard shipping costs — within 14 days of us receiving the returned product.
AFTER WE RECEIVE YOUR RETURN
What happens to your money.
Once your return arrives at our warehouse, we inspect the package, log it, and process the refund. The full amount goes back to your original payment method within 10 business days of receipt.
Banks and card networks add their own delay — usually 2 to 5 additional business days for the refund to actually appear on your statement. If it's been more than 15 business days since we confirmed your refund and you still don't see it, email us and we'll trace it with our payment processor.
Still have a question? Real humans, fast replies.
Our support team — based in-house, not outsourced — replies to every email within one business day. Usually faster.
support@holisticnex.com
Avg. first reply: under 4 business hours
From The Caffein Recovery Stack — HolisticNex.com