Return & Refund Policy
90 days. Because real results take time.
Supplements and skincare work over weeks, not days. We give you the full window to judge your results — and a no-questions refund if you don't see them.
90-day money-back. Feel it, or it's free.
Try any HolisticNex product for a full 90 days. If you don't see a real difference — email us one sentence: "It didn't work for me."
Full refund. Same day. Keep whatever's left. No forms. No phone tree. No retention scripts.
Three steps. Five minutes. No phone tree.
Email us
Send one sentence to support@holisticnex.com within 90 days of delivery. "It didn't work for me" is enough. No questionnaire, no proof required.
We confirm within 24 hours
A real human replies — not a ticket bot. We confirm the refund in plain English, no upsells, no "have you tried…" loops.
Money back in 3–5 business days
Refunded to the original payment method. Keep whatever's left — we don't ask you to send a used product back.
Almost everything. Here's the short list.
Eligible for full refund
- Any product / any condition within 90 days of delivery
- Subscription orders — same 90-day window per shipment
- Bundles and multi-packs — refund the entire bundle, even if partially opened
- Wrong product shipped — same-day correction, full refund
- Damaged-in-transit items — same-day replacement, no return required
Not eligible
Orders older than 90 days from delivery date. Promo / free / sample items received as gifts. Items shipped to addresses outside US, UK, CA, AU (we don't ship to other regions, so this rarely applies).
Something arrived broken? We fix it same day.
If your order arrived cracked, leaking, broken or otherwise damaged in transit — email support@holisticnex.com with a photo. We ship a replacement within 24 hours at no charge. No return required. We file the carrier claim ourselves.
This isn't a return — it's our problem. We just want you to start using your product on the timeline you planned.
14-day right of withdrawal — on top of our 90-day promise.
EU customers have a statutory 14-day right of withdrawal from the date of delivery, regardless of reason. To exercise it, email us within 14 days at support@holisticnex.com stating you're withdrawing under EU consumer law.
This sits on top of our 90-day guarantee — you choose whichever path is simpler. We don't require return shipping for the 14-day withdrawal on opened products.
What happens to your money.
Day 0 — You email us
Single sentence. No questionnaire.
Day 1 — Confirmation
Real human replies within 24 hours confirming the refund is processed.
Day 3–5 — Money returned
Funds arrive in your original payment method. Credit card refunds typically clear in 3–5 business days; bank transfers can take 5–7 days depending on your bank.
Day 6+ — Bank delay?
If you don't see the refund by Day 7, email us back with your bank confirmation timeline. We can re-trigger the refund from our end if needed.
The questions our team gets every week.
No. We don't ask you to send a used product back. Keep whatever's left.
Refund the entire bundle. The 90-day window starts on the delivery date of the bundle.
Yes — each shipment has its own 90-day window from its delivery date.
We can't process a full refund past 90 days, but email us anyway — sometimes there's a fit for a partial credit or replacement.
Not at all. You can cancel a subscription independently of any refund request.
Still have a question? Real humans, fast replies.
Email support@holisticnex.com — we reply within 24 hours, usually faster. No bots. No "did this answer your question?" loops.
You've read the policy. The 90 days is yours.
If a HolisticNex product doesn't work for you — we refund you in one email. That's the entire deal.
Shop HolisticNex → Free US shipping · 90-day money-back · one email to refund