Contact information
## How to Reach Us
We are a small, in-house team and we read every email. If you have a question about an order, ingredients, our subscription program, or anything else — we'd love to hear from you.
**Email:** support@holisticnex.com
**Phone:** +1 (980) 907-2283
**Live chat:** Available on holisticnex.com during support hours
**Average first reply:** Under 4 business hours
## Support Hours
Monday – Friday: **9:00 AM – 5:00 PM US Eastern Time**
Saturday – Sunday: Closed (we reply Monday morning)
We observe US federal holidays. During holiday weeks, response times may extend to one full business day.
## Mailing & Registered Address
HolisticNex is a brand of **TLMEDIA LLC**, a limited liability company registered in the State of New Mexico, United States.
**Registered Office:**
TLMEDIA LLC
8206 Louisiana Blvd NE, Suite A #1667
Albuquerque, NM 87113
United States
This is our registered business address for all legal correspondence. **Please do not ship returns to this address** — returns require an RMA number and a prepaid label that we send by email after you contact support. See our [Return and Refund Policy](https://holisticnex.com/policies/refund-policy).
## Local Service Points
For faster correspondence and customer enquiries from outside the United States, we maintain forwarding offices in:
- **United Kingdom**: 6 Reece Mews, London SW7 5LW
- **Canada**: 2445 Sunset Road, Mount Royal, QC H3R 2Y9
- **Australia**: 11 Christina St, Narre Warren, Victoria 3805
These offices forward correspondence to our US head office. Email remains the fastest way to reach us regardless of your location.
## What to Include in Your Message
To help us help you faster, please include the following when you write in:
- **Order number** (begins with #HN — found in your order confirmation email)
- **Email address** used at checkout
- **A short description** of what you'd like help with
- **Photos** if your message relates to a damaged item
## Press, Wholesale & Partnerships
For press enquiries, retail partnerships, podcast/affiliate collaborations, or wholesale opportunities, please email **support@holisticnex.com** with the subject line "Press" or "Partnership" and we will route your message to the right person.
## Disputes & Legal Notices
Formal legal correspondence, regulatory enquiries, or service of process should be directed in writing to our registered office:
TLMEDIA LLC
Attn: Legal
8206 Louisiana Blvd NE, Suite A #1667
Albuquerque, NM 87113
United States
For privacy-related requests (GDPR data subject requests, CCPA opt-out), please email **support@holisticnex.com** with the subject line "Privacy Request" — see our [Privacy Policy](https://holisticnex.com/policies/privacy-policy) for the full procedure.