FAQs
Contacting Us
*How do I contact HolisticNex?
- Email us at support@holisticnex.com and we'll get back to you within 24 hours.
- Please read all relevant information on this page before contacting us.
*I emailed you but did not get a reply?
- We ALWAYS reply to emails within 24 hours.
- CHECK your spam folders etc If you have not heard back from us.
- Check you have given us your correct email address, otherwise you will not receive our replies.
*I need an order update
- ALL information below before contacting us regarding an order update.
Delivery Questions
*When will my order ship?
- Please check the current production times which are in your order confirmation email.
- It typically takes about 8-14 days to get a item delivered.
- Once the order is made ready to ship, you will be notified immediately with an email that will include tracking details.
- Note that until the order ships, we are unable to provide any updates.
We will therefore not be able to provide any information on when an order is ready to ship, further to the production times
*How do I track my package?
- Once your order has shipped, you can track your order with the tracking link that we email you.
*I ordered 2+ items, but only received one... where's my order?
- Since we print on demand, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next.
So don't worry if you don't receive all of your items at once…they are on the way.
*Tracking shows the item was delivered but I have not received it?
- Please email us if this happens! We will send a replacement at our expense to an alternative address you provide, if an item is marked as delivered but you have not received it.
- We cannot refund on items that are tracked as delivered.
*My order is delayed / My tracking link is not working.
- We are seeing frequent delays due to current circumstances.
- Some cities and regions are affected more so than others.
- At busy times, some facilities have hundreds of semi trailers in their parking lot waiting to be sorted. So if you call the courier and ask if they have it, they say they don't, because technically they don't as it was dropped off in the parking lot and is still waiting to be processed.
- Even if we made a replacement with the processing delays it would not get to your customer any faster.
- We will however replace any orders that show no movement by couriers tracking by more than 15 days.
- There are also some issues with tracking pages being slow to update with some couriers.
We thank you for your patience and understanding with this.
Order Changes
*I want to change an order
- No problem! If you need to edit order items, quantities or your shipping address, then contact us via email. You must let us know within two hours of placing your order, by emailing us with your order number.
- If you contact us after two hours of the order being placed, we may already have designed your order.
*I want to cancel an order
- No problem! Just let us know within two hours of placing your order, with your order number.
- We may not be able to accept cancellations once two hours has passed.
- If an item has entered production, we will not be able to cancel at that stage.